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Support

Contact.

Use the right channel.

Keep account, order, wholesale and general support questions in the path that gives North Labs the correct context.

Orders
Account area
Business
Wholesale page
Email
North Labs office

Channels

Reach the desk.

Choose the route that matches the question. Order-specific issues are easiest to handle when they remain attached to the order record.

  1. 01

    Account and orders

    Use the account area when the question belongs with an order record, checkout detail or customer-specific status.

    Open account
  2. 02

    Wholesale

    Contact North Labs about wholesale availability and volume orders.

    Wholesale
  3. 03

    General support

    For site, catalogue or support questions that are not tied to a signed-in order.

    Email North Labs

One question. One thread.

Support works best when the product, order and account context stay together instead of moving across disconnected messages.

Before sending

Never send passwords, payment keys, recovery codes or identity documents by email. North Labs will confirm a secure transfer path if sensitive files are required.

Find the answer first.

Read FAQ Shipping Returns